This article on T-Nooz from the GM of Mindtree makes a pretty good list of what may be 2016’s macro-trends in customer experience.

http://www.tnooz.com/article/customer-experience-travel/?utm_source=Tnooz+Mailing+List&utm_medium=email&utm_campaign=d1c8875285-RSS_EMAIL_CAMPAIGN&utm_term=0_c691357c44-d1c8875285-137266713